The service
AmberPact LLC, Hendersonville, TN, operated from amberpact.com, provides web software for independent studios: pipeline and CRM, proposals, contracts and typed e-sign, invoices, booking, automations, reports, and a branded client portal. Plans (Starter, Studio, Unlimited), prices, and the 30-day trial are listed on Pricing. Automations and reports are included on every plan; extra seats and file storage require Studio (10 GB file storage) or Unlimited (50 GB file storage).
Accounts
You must provide accurate information and keep your password private. You are responsible for teammates you invite and for content you store. The Golden Hour demo is a shared, labeled Demo workspace and may be reset. Do not put production client secrets in the demo.
Your content and e-sign
You own your contacts, files, and copy. You grant us a limited license to host and display them so the product works. Portal e-sign is an electronic record with an audit trail (typed name and optional drawing plus ESIGN consent). We do not warrant that a given contract will be enforceable in every jurisdiction.
Signed contracts and their signing record are kept for 7 years after an account is deleted, then permanently deleted.
Electronic signatures in AmberPact are for ordinary studio agreements. Some papers sit outside the federal E-SIGN Act and the state rules that follow it: wills, codicils, and testamentary trusts; adoption, divorce, and other family-law matters; most Uniform Commercial Code transactions other than sections 1-107 and 1-206 and Articles 2 and 2A; court orders, notices, and official court documents; notices of a utility shutoff; default, foreclosure, eviction, or repossession of a primary residence; cancellation of health insurance or life insurance; product-recall or safety notices; and documents required to accompany hazardous materials. Some agreements also need a notary or witnesses. The sender decides whether electronic signing fits. AmberPact records that choice and does not refuse the send.
Fees and trials
Paid plans renew after the 30-day trial unless you cancel in Settings → Billing (Stripe Customer Portal). We charge through Stripe Checkout. Client invoice payments are between you and Stripe or Square, separate from the AmberPact subscription.
Billing, cancellation and refunds
Read-only means you can view and export everything, but you can't send anything, and new bookings are turned off. Your client portals stay viewable, and clients can still pay open invoices.
If a card payment fails
- If a payment for your plan doesn’t go through, our payment processor (Stripe) tries the card again, up to 8 times over about a week, and we’ll email you a link to update it. During that time your studio stays fully open, and a banner in the app asks you to update your card.
- If the payment still hasn’t gone through after about a week, your studio is paused. Paused means the studio is off for your own use until the payment goes through, but you can still sign in to pay and to download your data. Your data is kept while your studio is paused.
- While your studio is paused, we don't charge your card. Bills for new periods may still be created, and they could be due when you turn it back on.
- Your clients aren’t affected by a pause. Their portals stay open, they can still book, message, sign anything you’ve already sent and pay their invoices, and invoice reminders keep going out.
- Pay to turn it back on. As soon as the open invoice is paid, your studio opens right back up, with your data and settings as you left them.
- If you cancel while a payment is failing, Stripe stops retrying and the amount that didn't go through is still owed. To come back, start a new plan.
If you cancel
- You keep full access until the end of the period you already paid for.
- Then the studio is read-only for 90 days, so you can view and export. Client portals stay open, and clients can still pay invoices.
- We email the owner a reminder on days 60, 85 and 89 of that period. After day 90 we delete the studio’s data.
- You can subscribe again any time before the data is deleted. Your studio reopens with its data on a fresh subscription.
Refunds and plan changes
- Monthly plans aren’t refunded. Cancelling stops the next renewal.
- Yearly plans can be refunded in full if you ask within 14 days of the yearly charge. Write to support@amberpact.com.
- Upgrades take effect right away, and you pay a prorated amount for the rest of the current period.
- Downgrades take effect at your next renewal.
Client payments
AmberPact charges no fee on payments your clients make to you (0%). Your payment provider’s own processing fees (Stripe or Square) still apply.
Acceptable use
No unlawful use, no scraping other studios, no spam through the portal or inquiry form, no attempt to break another workspace’s isolation. We may suspend an account that threatens the service or other customers.
Disclaimers
The software is provided as-is. We do not promise uninterrupted uptime, tax advice, or that a booked job will close. Our liability is limited to fees you paid us in the prior three months, to the extent allowed by law.
Contact
Questions: support@amberpact.com.